|Service||Customer Care Number|
Airtel Customer Care Number
Prepaid & Postpaid:
• For Enquiries and Requests Call 121 from your Airtel number (Chargeable at 50p/3 mins for advisor access only)
• For Complaints Call 198 (Toll Fee)
• Call customer care number 121 from your landline
• Call customer care no. 12150 from your registered number
Airtel Customer Support
Need assistance or want to share your Airtel experience with us? Here are 3 simple way to do that
Mobile for queries related to Scheme/Bill Plan/VAS Information etc you can dial our general information number 121 (Chargeable at 50paisa/3 minutes for Agent assistance) or Dial198 (tollfree) for complaints or service requests like Provisioning, Billing & Metering issues, Allocation of Tariff Plan, Account Updation, ISD, STD, Roaming Activation, VAS Deactivation, Service Termination, Security ‘deposit Refund.For activating any Value Added Service, SMS START to 121 or for deactivating any Value Added Service, SMS STOP to 121 in case calling from any other number, please call us at:
• 9810012345 for Postpaid
• 9810198101 for Prepaid
Airtel Grievance Addressal
We aim to resolve all complaints at the first point of contact in case you don’t get satisfactory resolution of your query / complaint at the customer service center you can get in touch with our Nodal Team with your complaint reference number and details of grievance.
Working hours: Monday to Friday: 9:30 am to 6:30 pm
If the resolution provided for the complaint is not satisfactory, then you may choose to file an Appeal with the Appellate Authority either directly to the Appellate Authority through email or facsimile or post or in person, or through the Consumer Care Number of the complaint center.
Points to remember:
a) The working hours for Appellate Authority are between 9:30 am to 6:30 pm from Monday to Friday
b) While raising an appeal to the Appellate Authority, the complaint details (Service Request No) shared by the complaint center should be available.
c) The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
d) The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.
Tree Appellate Authority will revert with resolution within 39 days from the date of filing the appeal. Mobile phones are becoming ever more popular and are rapidly becoming attractive targets for malicious attacks. Mobile phones face the same security challenges as traditional desktop computers, but their mobility means they are also exposed to a set of risks quite different to those of a computer in a fixed location. For more information, please visit Deity website at www.secureyourelectronics.in
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